Jive Unveils 'The Jive Social Network' (Read More)
Posted June 10, 2011

The new program introduces a new way to partner for social media.

 

The Top 5 Issues in Complaint Management (Read More)
Posted June 10, 2011

Understanding a 360 degree view of your customers

 

43 Percent of U.S. Businesses Now Successfully Using Social Media (Read More)
Posted June 8, 2011

The appeal of social networks is to win new customers, according to a new survey from Regus.

 

Real-Time Multilingual Chat for the Call Center: Engaging the Global Market (Read More)
Posted June, 2011

All he wants to do is use his new wireless color printer, but when he tries to print his latest photo – no luck.

 

11 Tips to Conquer Contact Centers (Read More)
Posted September 14, 2010

When it comes to improving efficiency and increasing return on investment (ROI), Stockford notes, agent performance is always atop the list.

 

So Many CRM Service Providers, So Little Time (Read More)
Posted September 8, 2010

With so many alternatives in the marketplace, how should your firm choose its CRM solutions and providers? The answer depends on your expectations and scope.

 

Try Being Unsocial with Customers First (Read More)
Posted September 7, 2010

Today, everything is social — social commerce, social business, social CRM. The list goes on and on.

 

Text - Who Cares, Not Me (Read More)
Posted May 27, 2010

Lately there's been increased discussion about whether text messaging will become relevant in a B2B marketing environment.

 

New Challengers Added for Business Intelligence (Read More)
Posted May 27, 2010

Lately there's been increased discussion about whether text messaging will become relevant in a B2B marketing environment.

 

Right Now Brings Cloud Monitoring to the Suite (Read More)
Posted March 5, 2010

With its February '10 release, the customer experience vendor deepens its social functions, bridges communities, and expands monitoring features.

 

Make Use of Customer Feedback (Read More)
Posted March 5, 2010

Enhance CRM with online feedback analytics.

 

Recessions Make for Strange Bedfellows (Read More)
Posted March 3, 2010

How the recession brought marketing and customer service closer together.

 

Customers Don’t Buy What You Sell (Read More)
Posted February 2010

Your company is more than the sum of its transactions

 

Profiting from the Nonprofits (Read More)
Posted February 2010

The for-profit world should heed the hard-won lessons of the nonprofits

 

CRM: Customer Relationship Mobile (Read More)
Posted Feb 3, 2010

Learn the value of integrating a mobile component into your CRM strategy.